Mobile power bank after-sales policy
The after-sales service of mobile power products is strictly based on "Consumer Rights and Interests Law of the People's Republic of China" , "Law of the People's Republic of China on Product Quality" Implement after-sales three guarantee service, The service content is as follows:
Within the validity period of the three guarantees, You can enjoy free returns according to these regulations, exchange goods, Repair services, exchange goods, return goods, Repairs should be handled with invoices.
1, 7 Return without reason on a daily basis (E-commerce purchasing channels) , The logistics cost is borne by the user;
2, This product appears under normal usage conditions "Product Performance Fault Table" The situation of the listed performance faults, After testing and confirmation, You can enjoy the following services for free.
Service type |
Service Policy |
return goods |
From the day after signing for it 7 Return within days due to product quality issues |
exchange goods |
From the day after signing for it 15 Exchange due to product quality issues within the day |
repair |
From the day after signing for it 1 Repair due to product quality issues within the year |
Product Performance Fault Table
name |
Performance malfunction |
portable source |
Unable to charge, discharge |
Button failure | |
The signal light is not on or the working indicator light cannot work properly | |
Battery heating, Swelling and swelling, Leakage of liquid |
Non warranty regulations
1, Products purchased through non official channels of our company;
2, Unauthorized repairs, misuse, collision, negligence, abuse, Entering the liquid, accident, change, Incorrect use of non product accessories, Or tear it apart, Alter the label, Anti counterfeiting mark;
3, It has exceeded the validity period of the three guarantees;
4, Damage caused by force majeure;
5, Not compliant "Product Performance Fault Table" The situation of the listed performance faults;
6, Due to human factors, this product and its accessories are affected "Product Performance Fault Table" Listed performance faults.
The power adapter/Charger after-sales policy
The power adapter/The after-sales service of charger products is strictly based on "Consumer Rights and Interests Law of the People's Republic of China" , "Law of the People's Republic of China on Product Quality" Implement after-sales three guarantee service, The service content is as follows:
Within the validity period of the three guarantees, You can enjoy free returns according to these regulations, exchange goods, Repair services, exchange goods, return goods, Repairs should be handled with invoices.
1, 7 Return without reason on a daily basis (E-commerce purchasing channels) , The logistics cost is borne by the user;
2, This product appears under normal usage conditions "Product Performance Fault Table" The situation of the listed performance faults, After testing and confirmation, You can enjoy the following services for free.
Service type |
Service Policy |
return goods |
From the day after signing for it 7 Return within days due to product quality issues |
exchange goods |
From the day after signing for it 15 Exchange due to product quality issues within the day |
repair |
From the day after signing for it 1 Repair due to product quality issues within the year |
Product Performance Fault Table
name |
Performance malfunction |
The power adapter Charger |
Unable to charge |
The function indicated in the manual is invalid |
Non warranty regulations
1, Products purchased through non official channels of our company;
2, Unauthorized repairs, misuse, collision, negligence, abuse, Entering the liquid, accident, change, Incorrect use of non product accessories, Or tear it apart, Alter the label, Anti counterfeiting mark;
3, It has exceeded the validity period of the three guarantees;
4, Damage caused by force majeure;
5, Not compliant "Product Performance Fault Table" The situation of the listed performance faults;
6, Due to human factors, this product and its accessories are affected "Product Performance Fault Table" Listed performance faults.
After sales policy for data cable products
The after-sales service of data cable products is strictly based on "Consumer Rights and Interests Law of the People's Republic of China" , "Law of the People's Republic of China on Product Quality" Implement after-sales three guarantee service, The service content is as follows:
Within the validity period of the three guarantees, You can enjoy free returns according to these regulations, exchange goods, Repair services, exchange goods, return goods, Repairs should be handled with invoices.
1, 7 Return without reason on a daily basis (E-commerce purchasing channels) , The logistics cost is borne by the user;
2, This product appears under normal usage conditions "Product Performance Fault Table" The situation of the listed performance faults, After testing and confirmation, You can enjoy the following services for free.
Service type |
Service Policy |
return goods |
From the day after signing for it 7 Return within days due to product quality issues |
exchange goods |
From the day after signing for it 15 Exchange due to product quality issues within the day |
repair |
From the day after signing for it 6 Repair due to product quality issues within months |
Product Performance Fault Table
name |
Performance malfunction |
data line |
Charging or data transmission function failure |
The shell naturally falls off |
Non warranty regulations
1, Products purchased through non official channels of our company;
2, Unauthorized repairs, misuse, collision, negligence, abuse, Entering the liquid, accident, change, Incorrect use of non product accessories, Or tear it apart, Alter the label, Anti counterfeiting mark;
3, It has exceeded the validity period of the three guarantees;
4, Damage caused by force majeure;
5, Not compliant "Product Performance Fault Table" The situation of the listed performance faults;
6, Due to human factors, this product and its accessories are affected "Product Performance Fault Table" Listed performance faults.
After sales policy for alkaline battery products
Strict after-sales service for alkaline products "Consumer Rights and Interests Law of the People's Republic of China" , "Law of the People's Republic of China on Product Quality" Implement after-sales service, The service content is as follows:
Within the following validity period, You can enjoy free returns according to these regulations, Exchange service, return goods, Exchange should be processed with an invoice.
1, 7 Return without reason on a daily basis (E-commerce purchasing channels) , The logistics cost is borne by the user;
2, This product appears "Product Performance Fault Table" The situation of the listed performance faults, After testing and confirmation, You can enjoy the following services for free.
Service type |
Service Policy |
return goods/exchange goods |
From the day after signing for it 7 Due to product quality reasons within the day, customers can choose to return the product/exchange goods |
Product Performance Fault Table
name |
Performance malfunction |
Alkaline battery |
Appearance deformation |
Metal peeling | |
Electrode detachment oxidation | |
Battery drum, Leakage of liquid |
Non guarantee regulations
1, Products purchased through non official channels of our company;
2, Unauthorized repairs, misuse, collision, negligence, abuse, Entering the liquid, accident, change, Incorrect use of non product accessories, Or tear it apart, Alter the label, Anti counterfeiting mark;
3, It has exceeded the validity period of the three guarantees;
4, Damage caused by force majeure;
5, Not compliant "Product Performance Fault Table" The situation of the listed performance faults;
6, Due to human factors, this product and its accessories are affected "Product Performance Fault Table" Listed performance faults.
After sales policy for nickel hydrogen rechargeable battery products
The after-sales service of nickel hydrogen rechargeable battery products is strictly based on "Consumer Rights and Interests Law of the People's Republic of China" , "Law of the People's Republic of China on Product Quality" Implement after-sales three guarantee service, The service content is as follows:
Within the validity period of the three guarantees, You can enjoy free returns according to these regulations, Exchange service, exchange goods, Returns should be processed with an invoice.
1, 7 Return without reason on a daily basis (E-commerce purchasing channels) , The logistics cost is borne by the user;
2, This product appears under normal usage conditions "Product Performance Fault Table" The situation of the listed performance faults, After testing and confirmation, You can enjoy the following services for free.
Service type |
Service Policy |
return goods |
From the day after signing for it 7 Return within days due to product quality issues |
exchange goods |
From the day after signing for it 1 Exchange due to product quality issues within the year |
Product Performance Fault Table
Name Performance Failure | |
Nickel hydrogen rechargeable battery |
Unable to charge or discharge |
Swelling and swelling, Leakage of liquid |
Non warranty regulations
1, Products purchased through non official channels of our company;
2, Unauthorized repairs, misuse, collision, negligence, abuse, Entering the liquid, accident, change, Incorrect use of non product accessories, Or tear it apart, Alter the label, Anti counterfeiting mark;
3, It has exceeded the validity period of the three guarantees;
4, Damage caused by force majeure;
5, Not compliant "Product Performance Fault Table" The situation of the listed performance faults;
6, Due to human factors, this product and its accessories are affected "Product Performance Fault Table" Listed performance faults.
product | Main components | Warranty period |
---|---|---|
Spark | master control | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Remote control | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Paddle Blade | No warranty period | |
DJI Mini 4 Pro \ DJI Mini 3 \ DJI Mini 3 Pro \ DJI Mini 2 \ DJI Mini 2 SE \ DJI Mini SE \ Mavic Mini | master control | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Remote control | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Paddle Blade | No warranty period | |
DJI Mavic 3 Pro \ DJI Mavic 3 Classic \ DJI Mavic 3 \ Mavic 2 Pro \ Mavic 2 Zoom \ Mavic Pro | master control | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Remote control | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Paddle Blade | No warranty period | |
DJI Air 3 \ DJI Air 2S \ Mavic Air 2 \ Mavic Air | master control | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Remote control | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Paddle Blade | No warranty period | |
Phantom 4 Pro V2. 0 \ Phantom 4 Pro \ Phantom 4 Advanced \ Phantom 4 | master control | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Remote control (Without a screen) | 12 A month | |
Equipped with screen control-screen | 12 A month | |
Equipped with screen control-Remote control | 12 A month | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Paddle Blade | No warranty period | |
Phantom 3 Professional \ Phantom 3 Advanced \ Phantom 3 Standard \ Phantom 3 4K \ Phantom 3 SE | Center board | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
electric machinery | 12 A month | |
Remote control | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Paddle Blade | No warranty period | |
Phantom 2 Vision + \ Phantom 2 Vision \ Phantom 2 \ Phantom FC40 \ Phantom 1 | master control | 12 A month |
camera | 12 A month | |
electric machinery | 12 A month | |
Electric tuning | 12 A month | |
Remote control | 12 A month | |
Battery | 12 A month | |
Paddle Blade | No warranty period | |
DJI Inspire 3 | Inspire 3 Aerocraft | 12 A month |
meditation X9-8K Air PTZ camera | 12 A month | |
RC Plus Remote control (Inspire 3) | 12 A month | |
TB51 Intelligent battery | 12 Months and less than the number of cycles 200 second | |
TB51 Intelligent Battery Charging Manager | 12 A month | |
PROSSD 1TB | 24 A month | |
Inspire 3 Pull rod storage box | 12 A month | |
Other accessories | 3 A month | |
Inspire 3 Folding quick release paddle | No warranty period | |
DL 18 mm F2. 8 ASPH camera lens \ DL 24 mm F2. 8 LS ASPH camera lens \ DL 35 mm F2. 8 LS ASPH camera lens \ DL 50 mm F2. 8 LS ASPH camera lens | camera lens | 12 A month |
lens hood | 3 A month | |
Protective cover in front of the lens | 3 A month | |
Protective cover behind the lens | 3 A month | |
"Wu Wu" Inspire 2 | PTZ camera (contain X4S, X5S, X7) | 12 A month |
Whole machine part (Excluding pan tilt cameras and batteries) | 12 Months and less than flight hours 200 hour | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Paddle and seat | No warranty period | |
Remote control | 12 A month | |
CINESSD (960G) | 12 Months and the total amount of data written is not greater than 300TB (TBW) | |
CINESSD (480G) | 12 Months and the total amount of data written is not greater than 150TB (TBW) | |
CINESSD (240G, 120G) | 12 Months and the total amount of data written is not greater than 75TB (TBW) | |
CINESSD card reader | 12 A month | |
Battery management station | 12 A month | |
Multilink | 12 A month | |
"Wu Wu" Inspire 1 v1. 0 \ "Wu Wu" Inspire 1 v2. 0 \ "Wu Wu" Inspire 1 Pro \ "Wu Wu" Inspire 1 Raw | PTZ camera (contain Z3, X3, X5, X5R) | 12 A month |
Whole machine part (Excluding pan tilt cameras and batteries) | 12 Months and less than flight hours 200 hour | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Remote control | 12 A month | |
Paddle and seat | No warranty period | |
DJI Power 1000 \ DJI Power 500 | host | 36 A month |
AC power cord | 12 A month | |
DJI POWER Solar panel adapter module (MPPT) | 12 A month | |
DJI POWER SDC turn DJI Latitude and longitude M30 Series fast charging cable | 12 A month | |
DJI POWER SDC turn DJI Mavic3 Series fast charging cable | 12 A month | |
DJI POWER SDC turn DJI Air 3 Fast charging cable | 12 A month | |
DJI POWER SDC turn DJI Inspire 3 Fast charging cable | 12 A month | |
DJI POWER SDC turn XT60 Power supply line (12 Fu) | 12 A month | |
DJI POWER SDC Transfer charging socket power supply line (12 Fu) | 12 A month | |
DJI POWER Car charger plug adapter SDC Charging line (12 Fu/24 Fu) | 12 A month | |
DJI POWER 1000 Storage protective bag | 3 A month | |
Spirit Eyes Osmo \ Spirit Eyes Osmo+ \ Spirit Eyes Osmo Pro \ Spirit Eyes Osmo Raw \ Spirit Eyes Osmo Mobile gimbal | PTZ camera | 12 A month |
Handle | 12 A month | |
Battery | 12 Months and less than the number of cycles 400 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Intelligent charging cable (Osmo Mobile) | No warranty period | |
Spirit Eyes Osmo Mobile gimbal 2 | Osmo Mobile 2 complete machine (Including battery) | 12 A month |
Osmo Mobile 2 Charging line | No warranty period | |
Osmo Mobile Lingmou mobile phone gimbal 3 | fuselage (Including battery) | 12 A month |
Storage bag, tripod | 3 A month | |
USB-C Charging line | No warranty period | |
DJI OM 4 \ DJI OM4 SE | host (Including battery) | 12 A month |
Magnetic phone clip | 12 A month | |
tripod, Storage bag | 3 A month | |
Magnetic ring buckle and other accessories | No warranty period | |
Osmo Mobile 6 \ Osmo Mobile SE \ DJI OM5 | host (Including battery) | 12 A month |
DJI OM Magnetic phone clip 2 \ DJI OM Magnetic phone clip 3 | 12 A month | |
Fill light phone clip | 12 A month | |
tripod | 3 A month | |
Charging line, Hand ropes and other accessories | No warranty period | |
Osmo Pocket 3 | Osmo Pocket 3 | 12 A month |
Osmo Pocket 3 1/4" Threaded handle | 12 A month | |
DJI Mic 2 launcher | 12 A month | |
Osmo Pocket 3 Range controller | 12 A month | |
Osmo Mini tripod | 3 A month | |
Osmo Pocket 3 Expansion adapter | 3 A month | |
Osmo Pocket 3 Magnetic attraction ND Mirror set | 3 A month | |
Osmo Pocket 3 Magnifying glass | 3 A month | |
Osmo Pocket 3 Beauty Soft Light Mirror | 3 A month | |
Osmo Pocket 3 Protective shell | 3 A month | |
Osmo Pocket 3 Storage bag | 3 A month | |
DJI Mic 2 Back clip magnet | 3 A month | |
DJI Mic 2 Windproof hair cover | No warranty period | |
Type-C to Type-C PD Fast charging cable | No warranty period | |
DJI Hand rope | No warranty period | |
DJI Pocket 2 | PTZ camera | 12 A month |
Handle | 12 A month | |
Battery | 12 A month | |
DJI Pocket 2 Universal controller | 12 A month | |
DJI Wireless microphone transmitter | 12 A month | |
DJI Pocket 2 Mobile charging case | 12 A month | |
Osmo Pocket Extension rod | 12 A month | |
DJI Pocket 2 Waterproof shell | 3 A month | |
Mini joystick | 3 A month | |
Spirit Eyes Osmo Pocket gimbal camera | PTZ camera | 12 A month |
Handle | 12 A month | |
Battery | 12 A month | |
Osmo Action 4 | Osmo Action 4 camera | 12 A month |
Osmo Action Cold resistant and long-lasting battery | 12 A month | |
Osmo Action Multi functional battery storage box | 12 A month | |
Osmo Action GPS Bluetooth remote control | 12 A month | |
Osmo Action Quick disconnect adapter (have cash less than that is registered in the accounts) | 3 A month | |
Osmo Curved adhesive base | 3 A month | |
Osmo Action 4 Glass lens protective cover | 3 A month | |
Osmo Action lens hood | 3 A month | |
Osmo Action 3 | Osmo Action 3 Main camera | 12 A month |
Osmo Action 3 Cold resistant and long-lasting battery | 12 A month | |
Osmo Action 3 Multi functional battery storage box | 12 A month | |
Osmo Action 3 Waterproof shell | 12 A month | |
Osmo 1. 5 Meter extension pole | 3 A month | |
Osmo Action 3 Horizontal and vertical protection frame | 3 A month | |
Osmo Action 3 Quick disconnect adapter | 3 A month | |
Osmo Flat adhesive base | 3 A month | |
Osmo Locking screw | 3 A month | |
Osmo Magnetic ball head component | 3 A month | |
DJI Floating handle | 3 A month | |
Osmo Action 3 Lens protection cover | 3 A month | |
Osmo Action Handlebar clamp | 3 A month | |
Osmo Action Car suction cup | 3 A month | |
Osmo Action Surfing insurance sticker | 3 A month | |
Osmo Action Cycling chest strap | 3 A month | |
Osmo Action Helmet chin accessories | 3 A month | |
Type-C to Type-C PD Fast charging cable | No warranty period | |
Osmo Action 3 Lens protective rubber cover | No warranty period | |
DJI Action2 | DJI Action 2 Main camera | 12 A month |
DJI Action 2 Front screen expansion module | 12 A month | |
DJI Action 2 Endurance module | 12 A month | |
DJI Action 2 Bluetooth remote control extension rod | 12 A month | |
DJI Action 2 Waterproof shell | 12 A month | |
DJI Action 2 Magnetic pendant | 3 A month | |
DJI Action 2 Magnetic ball head component | 3 A month | |
DJI Action 2 Magnetic adapter | 3 A month | |
Charging line | No warranty period | |
Osmo Action Lingmou Sports Camera | camera | 12 A month |
Battery | 12 A month | |
DJI Mic 2 | DJI Mic 2 receiver | 12 A month |
DJI Mic 2 launcher | 12 A month | |
DJI Mic 2 Charging case | 12 A month | |
DJI Mic 2 Camera connection cable (3. 5mm TRS) | 3 A month | |
DJI Mic 2 Mobile connector (Type-C Connector) | 3 A month | |
DJI Mic 2 Mobile connector (Lightning Connector) | 3 A month | |
DJI Mic 2 Back clip magnet | 3 A month | |
DJI Mic 2 Storage bag | 3 A month | |
DJI Mic 2 Storage bag | 3 A month | |
DJI Mic Double ended charging cable | No warranty period | |
USB-C Charging line | No warranty period | |
DJI Mic 2 Windproof hair cover | No warranty period | |
DJI Mic | DJI Mic receiver | 12 A month |
DJI Mic launcher | 12 A month | |
DJI Mic Charging case | 12 A month | |
DJI Mic Camera connection cable (3. 5mm TRS) | 3 A month | |
DJI Mic Mobile connector | 3 A month | |
Mech Master RoboMaster S1 | Intelligent central control | 12 A month |
Motion controller | 12 A month | |
Camera module | 12 A month | |
PTZ module | 12 A month | |
launcher | 12 A month | |
magazine | No warranty period | |
speaker | 12 A month | |
Strike detection module | 12 A month | |
The chassis armor | No warranty period | |
Chassis cover | No warranty period | |
Chassis frame | No warranty period | |
M3508I Brushless motor electric control | 12 A month | |
Mecanum wheel | No warranty period | |
Intelligent battery | 12 Months and the number of cycles is less than 200 second | |
Charger | 12 A month | |
Handle | 12 A month | |
Protective goggles | No warranty period | |
Crystal Bullet | No warranty period | |
Mech Master RoboMaster EP | Intelligent central control | 12 A month |
Motion controller | 12 A month | |
Camera module | 12 A month | |
PTZ module | 12 A month | |
launcher | 12 A month | |
magazine | No warranty period | |
speaker | 12 A month | |
Strike detection module | 12 A month | |
The chassis armor | No warranty period | |
Chassis cover | No warranty period | |
Chassis frame | No warranty period | |
M3508I Brushless motor electric control | 12 A month | |
Mecanum wheel | No warranty period | |
Intelligent battery | 12 Months and the number of cycles is less than 200 second | |
Charger | 12 A month | |
Protective goggles | No warranty period | |
Crystal Bullet | No warranty period | |
Mechanical arm | No warranty period | |
Mechanical Claw | 12 A month | |
Power adapter module | 12 A month | |
Sensor adapter module | 12 A month | |
Infrared depth sensor | 12 A month | |
DJI 1240BA steering engine | 12 A month | |
RoboMaster TT Creativity Set | Aerocraft | 12 A month |
Battery | 12 Months and the number of cycles is less than 200 second | |
Open source controller | 12 A month | |
Distance measuring dot matrix screen expansion module | 12 A month | |
Paddles and accessories | No warranty period | |
Transfer expansion board | No warranty period | |
RoboMaster TT Formation flying suit | Aerocraft | 12 A month |
Battery | 12 Months and the number of cycles is less than 200 second | |
Open source controller | 12 A month | |
Distance measuring dot matrix screen expansion module | 12 A month | |
Paddles and accessories | No warranty period | |
Transfer expansion board | No warranty period | |
Charging Butler | 12 A month | |
10 mouth USB Charger | 12 A month | |
UV charging lamp | 12 A month | |
Air box | 3 A month | |
Fully enclosed blade protection cover | 3 A month | |
3m*3m High precision luminous constellation map | 3 A month | |
Matrice 3D | flight control system | 12 A month |
Main body of the aircraft | 12 A month | |
PTZ camera | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
camera lens | 12 Months and shutter frequency less than 20 Ten thousand times | |
Visual positioning module | 12 A month | |
Body charging module | 12 A month | |
Remote control | 12 A month | |
DJI Cellular modular | 12 A month | |
DJI Matrice 3D Series of intelligent flight batteries | 12 Months and less than the number of cycles 400 Secondly, and≥90%Accumulated battery storage time less than 120 day | |
DJI Matrice 3D Series charging base | 12 A month | |
100W Desktop charger | 12 A month | |
DJI Enhance image transmission module | 12 A month | |
Paddle Blade | No warranty period | |
Other accessories | No warranty period | |
Matrice 3TD | flight control system | 12 A month |
Main body of the aircraft | 12 A month | |
PTZ camera | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Visual positioning module | 12 A month | |
Body charging module | 12 A month | |
Remote control | 12 A month | |
DJI Cellular modular | 12 A month | |
DJI Matrice 3D Series of intelligent flight batteries | 12 Months and less than the number of cycles 400 Secondly, and≥90%Accumulated battery storage time less than 120 day | |
DJI Matrice 3D Series charging base | 12 A month | |
100W Desktop charger | 12 A month | |
DJI Enhance image transmission module | 12 A month | |
Paddle Blade | No warranty period | |
Other accessories | No warranty period | |
Latitude and longitude M30 / Latitude and longitude M30T | flight control system | 12 A month |
Main body of the aircraft | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
antenna (Image transmission antenna, RTK antenna) | 12 A month | |
PTZ camera | 12 A month | |
Remote control | 12 A month | |
Intelligent flight battery (TB30) | 12 Months and less than the number of cycles 400 Secondly, and≥90%Accumulated battery storage time less than 120 day | |
Intelligent battery (WB37) | 12 A month | |
BS30 Intelligent battery box | 12 A month | |
Mobile network card | 12 A month | |
PSDK Fixed bracket | 3 A month | |
Outer packaging box | 3 A month | |
Paddle Blade | No warranty period | |
Other accessories | No warranty period | |
Latitude and longitude M300 RTK / Matrice 350 RTK | flight control system | 12 A month |
Main body of the aircraft | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
antenna (Image transmission antenna, RTK antenna) | 12 A month | |
Remote control | 12 A month | |
Remote control extension component | 12 A month | |
Intelligent flight battery (TB60) | 12 Months and less than the number of cycles 200 second | |
Intelligent battery (WB37) | 12 A month | |
BS60 Intelligent battery box | 12 A month | |
D-RTK 2 Main body of base station | 12 A month | |
D-RTK 2 parts | No warranty period | |
USB Charger | 12 A month | |
Circular scanning millimeter wave radar | 12 A month | |
Installation kit for upper gimbal | 6 A month | |
Bottom mounted single pan tilt installation kit | 6 A month | |
Lower dual gimbal installation kit | 6 A month | |
Manifold 2 Fixed bracket | 3 A month | |
Outer packaging box | 3 A month | |
Paddle Blade | No warranty period | |
Other accessories | No warranty period | |
Intelligent flight battery (TB65) | 12 Months and less than the number of cycles 400 Secondly, and≥90%Accumulated battery storage time less than 120 day | |
BS65 Intelligent battery box | 12 A month | |
M350-4G Image transmission kit | 6 A month | |
DJI E-Port Development kit | 3 A month | |
Latitude and longitude M600 \ M600 Pro | Center frame (contain A3, LB2, BMS plate) | 12 A month |
Remote control | 12 A month | |
Remote Control Channel Expansion Component | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
dynamic system (Excluding propeller blades) | 12 A month | |
Battery Manager | 12 A month | |
Charger | 12 A month | |
Paddle Blade | No warranty period | |
Latitude and longitude M200 \ M210 \ M210-RTK | Flight Control | 12 A month |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Remote control | 12 A month | |
D-RTK antenna | 12 A month | |
D-RTK processor | 12 A month | |
Datalink Pro | 12 A month | |
PTZ installation kit | 6 A month | |
Datalink Pro antenna | 3 A month | |
Paddle and seat | No warranty period | |
Latitude and longitude M200 V2\M210 V2\M210 RTK V2 | flight control system | 12 A month |
FPV module | 12 A month | |
dynamic system (Excluding propeller blades, Paddle seat) | 12 A month | |
Main body of the aircraft | 12 A month | |
D-RTK 2 antenna (Excluding installation bracket) | 12 A month | |
Remote control | 12 A month | |
Intelligent flight battery (TB55) | 12 Months and less than the number of cycles 200 second | |
Intelligent battery (WB37) | 12 A month | |
Charger | 12 A month | |
Charging Butler | 12 A month | |
D-RTK 2 Main body of base station | 12 A month | |
Installation kit for upper gimbal | 6 A month | |
Mobile network card kit | 12 A month | |
External GPS modular (Excluding installation bracket) | 12 A month | |
Manifold 2 Fixed bracket | 3 A month | |
Outer packaging box | 3 A month | |
D-RTK 2 parts | No warranty period | |
Paddle Blade | No warranty period | |
Other accessories | No warranty period | |
Latitude and longitude M100 | Center board | 12 A month |
electric machinery | 12 A month | |
Remote control | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Paddle Blade | No warranty period | |
DJI RC \ DJI RC Pro \ DJI Remote control with screen | DJI Remote control with screen | 12 A month |
USB Charger | 12 A month | |
CrystalSky | display | 12 A month |
Intelligent Battery Charging Manager | 12 A month | |
Remote control bracket | 12 A month | |
Intelligent battery | 12 A month | |
DJI Avata | master control | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Top Frame | 12 A month | |
Central support plate | 12 A month | |
Battery | 12 Months and less than the number of cycles 100 second | |
DJI Crossing the joystick | 12 A month | |
Charging Butler | 12 A month | |
The power adapter | 12 A month | |
Blade protection cover | 12 A month | |
Paddle Blade | No warranty period | |
DJI Crossing the joystick 2 | DJI Crossing the joystick 2 | 12 A month |
DJI FPV | master control | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Remote control | 12 A month | |
DJI Crossing the joystick | 12 A month | |
Intelligent flight battery | 12 Months and less than the number of cycles 100 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Paddle Blade | No warranty period | |
DJI FPV Digital image transmission system | Flying glasses | 12 A month |
camera | 12 A month | |
Sky end module | 12 A month | |
Remote control | 12 A month | |
Intelligent battery (WB37) | 12 A month | |
parts | No warranty | |
DJI Flight Glasses Integrated Edition | DJI Flight Glasses Integrated Edition | 12 A month |
USB-C OTG Adapter cable | 3 A month | |
Vision correction eyeglass frame | 3 A month | |
Vision correction lenses | 3 A month | |
Top headband | 3 A month | |
DJI Goggles 2 \ DJI FPV Flying glasses V2 | Flying glasses | 12 A month |
Flight glasses battery | 12 A month | |
DJI Goggles \ DJI Goggles Racing Edition | Flying glasses | 12 A month |
Flight glasses battery | 12 A month | |
Charger | 12 A month | |
DJI O3 Air Unit | Camera module | 12 A month |
Image transmission module | 12 A month | |
antenna/Three in one connecting wire | 12 A month | |
Cendence | Remote control | 12 A month |
Battery | 12 A month | |
parts | No warranty period | |
Yu 2 Industry Advanced Version | master control | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
DJI Remote control with screen | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
USB Charger | 12 A month | |
Charger | 12 A month | |
Charging Butler | 12 A month | |
searchlight | 12 A month | |
Loudspeaker | 12 A month | |
Night navigation lights | 12 A month | |
RTK modular | 12 A month | |
Outer packaging box | 3 A month | |
Paddle Blade | No warranty period | |
Other accessories | No warranty period | |
Mavic 2 Industry version \ Mavic 2 Industry dual light version | master control | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Remote control | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
searchlight | 12 A month | |
Loudspeaker | 12 A month | |
Night navigation lights | 12 A month | |
Paddle Blade | No warranty period | |
DJI Mavic 3E \ DJI Mavic 3M | master control | 12 A month |
PTZ camera | 12 A month | |
camera lens | 12 Months and shutter frequency less than 20 Ten thousand times | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Remote control | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Charging Butler | 12 A month | |
Loudspeaker | 12 A month | |
RTK modular | 12 A month | |
Outer packaging box | 3 A month | |
Paddle Blade | No warranty period | |
Other accessories | No warranty period | |
DJI Mavic 3T | master control | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Remote control | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Charging Butler | 12 A month | |
Loudspeaker | 12 A month | |
RTK modular | 12 A month | |
Outer packaging box | 3 A month | |
Paddle Blade | No warranty period | |
Other accessories | No warranty period | |
Phantom 4 RTK | host | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Remote control | 12 A month | |
Remote control-screen | 12 A month | |
Remote control-Battery | 12 A month | |
Remote Control Battery Charging Manager | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Paddle Blade | No warranty period | |
network card | No warranty period | |
Other accessories | No warranty period | |
P4 Multispectral | host | 12 A month |
PTZ camera | 12 A month | |
Visual positioning module | 12 A month | |
dynamic system (Excluding propeller blades) | 12 A month | |
Remote control | 12 A month | |
Battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Battery Manager | 12 A month | |
Paddle Blade | No warranty period | |
Other accessories | No warranty period | |
D-RTK 2 high-precision GNSS Mobile Station | D-RTK 2 subject | 12 A month |
Charging Butler | 12 A month | |
Intelligent battery (WB37) | 12 A month | |
The power adapter | 12 A month | |
The power adapter II (Optional selection) | 12 A month | |
Other accessories | No warranty period | |
Guidance | Visual processing module | 12 A month |
Visual sensing module | 12 A month | |
Multi rotor flight control system A3 |
master control | 12 A month |
IMU | 12 A month | |
PMU | 12 A month | |
LED | 12 A month | |
GPS | 12 A month | |
Multi rotor flight control system A2 \ WooKong-M |
master control | 12 A month |
IMU | 12 A month | |
GPS | 12 A month | |
Multi rotor flight control system N3 |
master control | 12 A month |
PMU | 12 A month | |
LED | 12 A month | |
GPS | 12 A month | |
Multi rotor flight control system Naza-M V2 \ Naza-M Lite |
master control | 12 A month |
GPS | 12 A month | |
Helicopter Flight Control System Ace One \ Ace Waypoint \ WooKong-H |
master control | 12 A month |
IMU | 12 A month | |
GPS | 12 A month | |
Helicopter Flight Control System Naza-H |
master control | 12 A month |
GPS | 12 A month | |
Flight platform-Professional level S1000 \ S1000+ \ S900 \ S800 \ S800 EVO |
electric machinery | 12 A month |
Electric tuning | 12 A month | |
Paddle Blade | No warranty period | |
Flight platform-Entertainment grade F330 \ F450 \ F550 \ Multi rotor power system |
electric machinery | 12 A month |
Electric tuning | 12 A month | |
Paddle Blade | No warranty period | |
DJI Ronin 4D | fuselage | 24 A month |
PTZ camera | 24 A month | |
Control handle | 24 A month | |
Control handle | 24 A month | |
High brightness body monitor | 24 A month | |
TB50 Battery compartment | 24 A month | |
LiDAR Rangefinder | 24 A month | |
PROSSD 1TB | 24 A month | |
PROSSD Card warehouse | 24 A month | |
DJI Image transmission highlight monitor | 24 A month | |
X9 Follow the focus motor | 12 A month | |
The power adapter | 12 A month | |
Ronin 4D Complete container | 12 A month | |
TB50 Intelligent battery | 12 A month | |
Ronin 4D Flex | Ronin 4D Flex | 12 A month |
Ronin 4D Control handle adapter module | 12 A month | |
Translation axis locking component | 3 A month | |
Control handle adapter module connection cable | 3 A month | |
DJI DL PZ 17-28 mm T3. 0 ASPH camera lens | camera lens | 12 A month |
lens hood | 3 A month | |
Protective cover in front of the lens | 3 A month | |
Protective cover behind the lens | 3 A month | |
Handheld gimbal Ronin \ Ronin-M \ Ronin-MX |
PTZ main body | 12 A month |
PTZ motor | 12 A month | |
Remote control | 12 A month | |
Intelligent battery | 12 A month | |
Charger | 12 A month | |
Thumb remote control | 12 A month | |
Ronin 2 | PTZ main body | 12 A month |
PTZ motor | 12 A month | |
Remote control | 12 A month | |
Intelligent battery | 12 Months and less than the number of cycles 200 second | |
Charger | 12 A month | |
Charging Butler | 12 A month | |
Handheld ring | 12 A month | |
DJI RS 2 | PTZ main body | 12 A month |
DJI Ronin BG30 Battery handle | 12 A month | |
DJI Ronin Eagle Eye Picture Transmission | 12 A month | |
DJI Ronin Follow the focus motor | 12 A month | |
DJI R Multi form two handed holding set | 12 A month | |
DJI Ronin Control handle | 12 A month | |
DJI R Roll roller counterweight set | 12 A month | |
DJI R Vertical camera fixing component | 12 A month | |
Ronin 3D Follow focus system | 12 A month | |
Handle extension tripod (Metal version) | 12 A month | |
DJI R Phone clip | 6 A month | |
DJI Ronin Vehicle expansion accessory kit | parts | 12 A month |
wire rod | 3 A month | |
Ronin-S | PTZ main body | 12 A month |
PTZ motor | 12 A month | |
Handle | 12 A month | |
Follow the focus wheel | 12 A month | |
Charger | 12 A month | |
Handle extension tripod (Metal version) | 12 A month | |
Handle extension tripod (Plastic version) | 3 A month | |
DJI RSC 2 | PTZ main body (Including battery) | 12 A month |
DJI Ronin Eagle Eye Picture Transmission | 12 A month | |
DJI Ronin Follow the focus motor | 12 A month | |
Handle extension tripod (Metal version) | 12 A month | |
Handle extension tripod (Plastic version) | 3 A month | |
DJI R Phone clip | 6 A month | |
Ronin-SC | PTZ main body | 12 A month |
Handle | 12 A month | |
Follow the focus motor | 12 A month | |
Follow the focus wheel | 12 A month | |
Handle extension tripod (Metal version) | 12 A month | |
Handle extension tripod (Plastic version) | 3 A month | |
Ronin-S/SC Phone clip | 6 A month | |
DJI RS 3 Pro | PTZ main body | 12 A month |
Battery handle | 12 A month | |
Handheld adapter handle | 12 A month | |
Follow the focus motor (2022) | 12 A month | |
Ronin Image transmission | 12 A month | |
DJI LiDAR Focal rangefinder (RS) | 12 A month | |
Handle extension tripod (Metal version) | 12 A month | |
Phone clip | 6 A month | |
DJI RS 3 | PTZ main body | 12 A month |
Battery handle | 12 A month | |
Handheld adapter handle | 12 A month | |
Follow the focus motor (2022) | 12 A month | |
DJI RS 3 Mini | PTZ main body | 12 A month |
RS Mini Quick installation board | 12 A month | |
RS Mini tripod | 3 A month | |
Screw set | 3 A month | |
Bend camera control line (USB-C, 30 cm) | 3 A month | |
USB-C Line (40 cm) | No warranty period | |
DJI Transmission | DJI Image transmission transmitter | 24 A month |
DJI Image transmission receiver | 24 A month | |
DJI Image transmission highlight monitor | 24 A month | |
Battery adapter board | 12 A month | |
meditation L2 | PTZ main body | 12 A month |
Lidar main body | 12 A month | |
Camera body | 12 A month | |
camera lens | 12 Months and shutter frequency less than 20 Ten thousand times | |
High precision inertial navigation module | 12 A month | |
Portable case | 3 A month | |
Other accessories | No warranty period | |
meditation L1 | PTZ main body | 12 A month |
Lidar main body | 12 A month | |
Camera body | 12 A month | |
High precision inertial navigation module | 12 A month | |
Portable case | 3 A month | |
Other accessories | No warranty period | |
meditation P1 | PTZ main body | 12 A month |
Camera body | 12 A month | |
camera lens | 12 Months and shutter frequency less than 10 Ten thousand times | |
Portable case | 3 A month | |
Other accessories | No warranty period | |
Zenith gimbal Z15-BMPCC \ Z15-5D series \ Z15-GH4 \ GH3 \ Z15 series \ H3-4D \ H3-3D \ H3-2D |
Zenith gimbal main body | 12 A month |
Zenith gimbal motor | 12 A month | |
Zenmuse XT S | PTZ main body | 12 A month |
PTZ motor | 12 A month | |
Camera body | 12 A month | |
Industry application gimbal Z30 \ meditation XT \ meditation XT2 \ meditation H20\ meditation H20T\ meditation H20N |
PTZ main body | 12 A month |
Camera body | 12 A month | |
Portable case | 3 A month | |
Wireless Focus Follower | Battery | 12 A month |
electric machinery | 12 A month | |
Remote control | 12 A month | |
radio station Lightbridge \ Datalink 3 \ 2. 4G Bluetooth radio station \ 2. 4G radio station \ 900M radio station \ SRW 60G |
transmitter | 12 A month |
Receiver | 12 A month | |
Payload SDK | Payload SDK Development kit | 15 day |
Payload SDK Development kit 2. 0 | 15 day | |
DJI SKYPORT Adapter ring set | 12 A month | |
DJI SKYPORT Adapter ring set V2 | 12 A month | |
DJI X-Port Standard load gimbal | 12 A month | |
Dropsafe | Control board | 12 A month |
Structural components | No warranty period | |
Clever calculation | processor | 12 A month |
RoboMasters | RoboMasters Main control development board | 7 day |
RoboMaster Development board | 15 day | |
M3508 P19 DC brushless reduction motor | 3 A month | |
C620 Brushless motor speed controller | 3 A month | |
M2006 P36 DC brushless reduction motor | 3 A month | |
C610 Brushless motor speed controller | 3 A month | |
GM6020 DC brushless motor | 3 A month | |
M3508 Attachment package | No warranty period | |
Mech Master Transfer Module | Universal Expansion Module | 12 A month |
parts | 3 A month | |
AI Artificial Intelligence Suite | Core module | 12 A month |
Touch screen display | 12 A month | |
parts | 3 A month | |
AI Scene based solution, venue props | RoboMaster Electronic visual label | 3 A month |
Intelligent transportation props (Electronic components) | 3 A month | |
Nuclear power rescue ground mat | 15 day | |
Site guardrail | 15 day | |
Nuclear power rescue props | 15 day | |
Smart transportation floor mat | 15 day | |
Intelligent transportation props (Non electronic components) | 15 day | |
RoboMaster Props for youth competition venues | Image transmission module | 3 A month |
Charger | 3 A month | |
Power management module | 3 A month | |
Communication transfer module | 3 A month | |
camera | 3 A month | |
speaker | 3 A month | |
Energy mechanism | 3 A month | |
Main structure of the base | No warranty period | |
DJI Sensory Controller Professional Edition | Somatosensory subject | 12 A month |
Battery | 12 A month | |
RF antenna | No warranty period | |
Master Swinging Wheel | Shake wheel body | 12 A month |
Battery | 12 A month | |
Shake wheel set handle | No warranty period | |
RF antenna | No warranty period | |
other IOSD MARK II \ IOSD Mini \ DT7 &DR16 Remote control system, etc |
Peripheral products | 12 A month |
periphery | periphery | No warranty period |
Retail Accessories | Retail Accessories | 3 A month |
*The warranty period may vary according to local laws and regulations.
DJI DJI Innovation provides you with the following after-sales services: Return Service , Exchange service and warranty service. detailed information, Please contact DJI DJI Innovation After sales Service Center or DJI DJI Innovation Authorized Agent.
√ The day after the customer receives the goods 0 From time to time 7 Within one natural day, Product packaging, enclosure, gift, Complete instruction manual, And there was no human damage, Not activated for use, Does not affect secondary sales;
√ The day after the customer receives the goods 0 From time to time 7 Within one natural day, Discovery of performance faults in the product that are not caused by human factors.
× The day after receiving the goods 0 From time to time, exceeding 7 If a return request is made after one natural day;
× Incomplete return items, Outer packaging, enclosure, gift, Incomplete instruction manual, Or damage caused by human factors on the appearance;
× Unable to provide valid purchase receipts or documents during the return process, Or forge documents, alter;
× Collisions caused by non product quality issues, Burn it down, And human made unauthorized modifications, Entering foreign objects (water, oil, Sand, etc) , Incorrect installation, Product quality issues caused by failure to use and operate according to the instructions in the manual;
× Tear it apart, Alter the label, Machine serial number, Waterproof marking, Anti counterfeiting markings, etc;
× Due to unavoidable factors, Like a fire, flood, Lightning strike, Products damaged by uncontrollable forces such as traffic accidents;
× contact DJI After DJI confirms the return service, Not here 7 Send out the corresponding items within one natural day;
× Other situations described in the policy.
√ The day after the customer receives the goods 0 From time to time 15 Within one natural day, Discovered that the product was damaged during transportation and was able to provide proof of damage from the shipping company;
√ The day after the customer receives the goods 0 From time to time 15 Within one natural day, Discovering that the product has serious discrepancies with the original product description in one or more important aspects;
√ The day after the customer receives the goods 0 From time to time 15 Within one natural day, Discovery of performance faults in the product that are not caused by human factors.
× The day after receiving the goods 0 From time to time, exceeding 15 Request for exchange after one natural day;
× Unable to provide valid purchase receipts or documents when exchanging goods, Or forge documents, alter;
× Incomplete replacement of goods, Or damage caused by human factors on the appearance;
× through DJI DJI Technical Support Department Testing, There are no quality issues in itself;
× Collision caused by non inherent quality issues, Burn it down, And human made unauthorized modifications, Entering foreign objects (water, oil, Sand, etc) , Incorrect installation, Product quality issues caused by failure to use and operate according to the instructions in the manual;
× Tear it apart, Alter the label, Machine serial number, Waterproof marking, Anti counterfeiting markings, etc;
× Due to unavoidable factors, Like a fire, flood, Lightning strike, Products damaged by uncontrollable forces such as traffic accidents;
× contact DJI After DJI confirms the exchange service, Not here 7 Send out the corresponding items within one natural day;
× Due to transportation causing damage to the goods, requesting a replacement but failing to provide proof of damage issued by the transportation company;
× Peripheral products currently do not support exchange services, If you need to exchange, Please return the item and make a new purchase;
× Other situations described in the policy.
Performance failure of the product during the valid warranty period, You can apply for product warranty service. Please refer to the warranty period table for the main components for details http: //www. dji. com/cn/service/policy .
√ Self purchased products can be used normally within the specified product warranty period, Products with non-human performance failures;
√ No unauthorized disassembly, No modifications or additions beyond the official manual guidelines, Other faults caused by non-human factors;
√ Provide valid proof of purchase, Documents and tracking numbers.
× Collisions caused by human factors other than product quality issues, Burn it down, Flying and other accidents;
× Unauthorized modifications without official instructions, Disassemble, Damage caused by actions such as opening the shell;
× Incorrect installation without following the instructions in the manual, Damage or water ingress caused by use and operation;
× Without official instructions or guidance, Damage caused by customer self repair of assembly parts;
× Circuit modification guided by unofficial instructions, Or battery pack, Damage caused by improper matching and use of chargers;
× Damage caused by all flight and photography operations not following the product manual;
× Damage caused by handling in harsh environments, Like a strong wind, rain, Sand and dust, etc;
× Damage caused by manipulation in complex electromagnetic environments or strong interference sources, Like a mining area, Launch tower, High voltage line, Substation, etc,
× Damage caused by interference with other wireless devices during operation, Like a transmitter, Image transmission signal, WiFi Signal interference, etc;
× Damage caused by takeoff exceeding the safe takeoff weight;
× Damage caused by forced flight in the event of aging or damage to components;
× Compared to non DJI Damage caused by reliability and compatibility issues when third-party components certified by DJI are used simultaneously;
× When the battery is low, Or damage caused by insufficient discharge due to the use of batteries with quality issues;
× Machine serial number, Tear off factory labels and other markings, Signs of alteration;
× In the event of product loss, Failure to conduct flight loss certification according to official guidelines;
× contact DJI After DJI confirms the warranty service, Not here 7 Send out the corresponding items within one natural day.
√ Purchasing products from different countries, Due to product differences, Returns, exchanges, and warranty services during the warranty period will vary. For details, please refer to http: //www. dji. com/cn/service/policy
.
√ The user needs to return the problematic product, DJI DJI authorized agent or DJI After receiving the problematic machine, the DJI after-sales service center, We will conduct fault detection on the product to determine the responsibility for the problem. If it is a quality defect of the product itself, DJI DJI is responsible for bearing the testing fees, Material cost, Labor and courier fees.
√ If the product does not meet the free repair conditions after testing, Customers can choose to pay for repairs or send the original machine back.
√ If the problem with the machine is not covered by the warranty (If the machine is damaged due to human error) , We will charge corresponding testing fees based on specific issues, Replacement parts cost, test fee, Labor and courier fees.
√ Please note that, Product repairs may result in data loss, Please backup your data first.
√ Out of warranty products are eligible for paid data analysis services (120 element/second) , The analysis results will not affect DJI The final solution for DJI.
√ Please do not send back a damaged battery core, swelling, Batteries with serious damage such as leakage; If it has already been sent back, Our company will dispose of such batteries as scrap, Not refundable.
√ Given the differences in product versions, The product does not support global warranty, Only in DJI Designated by DJI DJI DJI Regional Maintenance Center provides warranty services. If maintenance is required at a designated repair center outside the purchase area, DJI DJI will handle it according to the local inventory situation at its discretion, And only provide paid services.
√ If you are in Canada, Purchase in the United States and Mexico regions DJI DJI products, Please pay attention to yourself 2016 year 8 month 1 From now on, Only in DJI Purchased from designated suppliers in DJI DJI Only DJI products can enjoy the after-sales service provided by this policy.
√ If the shipping address provided by the customer is incorrect, Or there may be situations where the recipient refuses to receive, The losses incurred as a result shall be borne by the customer.
√ If we are unable to contact you through the contact information you registered for a long time, Express delivery cannot be delivered or returned after rejection DJI DJI's, DJI DJI will contact you from the day of our last contact/Return of express delivery goods DJI From the day of DJI, it will be entrusted for safekeeping 60 day, And the storage fee shall be calculated from the date of expiration of the storage period. Due to the corresponding requirements of the storage environment, The billing standard for storage fees is: 150 element/day, When the storage fee is equivalent to the residual value of the product, DJI DJI will have the right to dispose of the product (Method for calculating residual value of products: surplus value = Original selling price - The cost of this repair) .
√ If you wish to cross national borders/Regional return of products, Need to obtain DJI DJI agrees, And the resulting customs duties and clearance fees shall be borne by you.
√ If the aircraft experiences water ingress, Will seriously affect product performance, And it does not have maintenance value, so DJI DJI is unable to provide repair services, We will provide product replacement services, Please be informed and send it back as appropriate.
√ Before sending the product for repair, Please handle the personalized items and decorations attached to the original product properly (Including but not limited to decorative stickers for products, UAS Stickers, Paint spraying, etc) , DJI DJI is not responsible for the damage or loss of personalized items and decorations.
√ To ensure your normal rights and interests, When signing for the goods, Please check if the product is in good condition (Is there any damage caused by logistics or other reasons) . If there are abnormalities in the product, Please sign from the date of receipt 7 Feedback to us within the day; Otherwise, it will be deemed that your default product is undamaged and has normal performance. According to the logistics claims management process, Damage to items caused by logistics transportation, Need to be in 24 Contact within hours DJI DJI technical support for reporting, If overdue, we will not be able to process it for you.
detailed DJI DJI after-sales policy and paid maintenance services, Please log in http: //www. dji. com/cn/service
.